Voucher Terms and Conditions

Gift Voucher Terms & Conditions

These terms apply to gift vouchers issued by the hotel. Any additional terms shown on an individual voucher also apply and, where they are more specific, take precedence.

1. Validity
Gift vouchers are valid until the expiry date shown on the voucher. Unless specifically stated otherwise, the voucher must be redeemed and the relevant stay, meal or experience taken before that expiry date.
2. Advance booking
Advance booking is required for accommodation, dining and experiences and all reservations are subject to availability. Please quote the gift voucher number when making a reservation.
3. Direct bookings
Accommodation vouchers must be booked directly with the hotel and cannot be applied retrospectively to bookings made through third-party websites, online travel agents or other intermediaries.
4. Voucher-specific conditions
Any restrictions, permitted days, excluded dates, room categories, package inclusions or other conditions stated on the individual voucher form part of these terms.
5. Monetary gift vouchers
Monetary vouchers may be used towards eligible accommodation, food, drink and other services at the hotel named on the voucher. If the amount spent is less than the remaining voucher value, the unused balance will remain available on the voucher until its expiry date.
6. Experience and package vouchers
Experience and package vouchers are valid for the specific experience and inclusions described on the voucher. Additional food, drink, room upgrades or other extras are payable separately.
7. Value and cash redemption
Gift vouchers cannot be exchanged for cash and no cash alternative is available. Where applicable, any spend above the voucher value must be paid separately.
8. Combining vouchers
Multiple gift vouchers may be used towards the same purchase where agreed by the hotel.
9. Transfer and resale
Gift vouchers may be given to another person but may not be resold commercially or used for advertising, promotional or other commercial purposes without the hotel’s prior agreement.
10. Lost or stolen vouchers
Lost, stolen or deleted vouchers should be reported to the hotel. Where the original purchase can be verified and the voucher has not already been redeemed, the hotel will use reasonable efforts to replace it.
11. Cancellations and no-shows
Once a reservation has been made using a gift voucher, the cancellation and no-show terms advised at the time of booking will apply. If a reservation is cancelled outside those terms, or the guest fails to arrive, some or all of the voucher value may be treated as redeemed.
12. Refunds
Gift voucher purchases may only be cancelled or refunded in accordance with the terms applicable at the time of purchase and any rights provided by law. Nothing in these terms affects the purchaser’s statutory rights.
13. Changes to an experience
Occasionally it may be necessary to make a reasonable change to an experience or package due to circumstances outside the hotel’s control. Where a material element can no longer be provided, the hotel will offer an appropriate alternative, extension, credit or other suitable remedy.
14. Hotel booking terms
Reservations made using gift vouchers remain subject to the hotel’s usual booking terms, house rules and cancellation policies applicable to the relevant stay, meal or experience.
15. Contact
For questions about a gift voucher, please contact the hotel named on the voucher directly.