Privacy Policy

This privacy policy sets out how The Hope Anchor uses and protects any information that you give when you use this website.
The Hope Anchor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect
The Hope Anchor collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example when you sign up to our newsletter or make a booking.

We also collect information about how you interact with our website and products. We get this information by recording interactions using technology like cookies.

The data we collect from you depends on your interaction with us. We may collect the following information:

– name
– contact information including email address
– demographic information such as postcode
– reasons for stay and interests
– relevant information such as special dietary requirements and allergies
– other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Internal record keeping.
– Fulfilling requests.
– We may use the data to communicate with you, for example, keeping you informed about your booking.
– To process any transactions
– To process any special offers or promotions that you enter.
– We may use the information to improve our products and services.
– We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Reasons we share personal data
The Hope Anchor will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass you information to our third party service provides, agents, subcontractors and other associated organisations for the purposes of completing tasks and provided services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose the information necessary to deliver the service and we have a signed contract in place that requires them to keep you information secure and not to use it for their own marketing purposes.

From time to time we may show you offers from trusted third parties. We would never supply them with your information however, we may show you offers from these third parties in email communications.

We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via signing up to our newsletter and ticking the opt-in box on our website form. In some cases it may be provided by you to us either verbally over the telephone or in person. Where your consent has been obtained verbally, we will provide confirmation to you of the consent you have provided to us in the form of an email for your records.

User Consent in the Collection of Personal Information and Permission to Contact
“By providing the requested information and clicking “Submit”, you provide your signature expressly consenting to contact from Hope Anchor or its subsidiaries, affiliates, or agents at the number you provided regarding products or services via live, automated or prerecorded telephone call, text message, instant message, or email (even if your telephone is currently listed on any Do Not Call List). You understand that your telephone company may impose charges on you for these contacts, and that you are not required to enter into this agreement as a condition of purchasing property, goods, or services. You also understand that you can revoke this consent at any time.”

Use of Data Processors
Oracle – Oracle support The Hope Anchor in providing our Property Management System, Opera.

MPR solutions – MPR support The Hope Anchor by providing IT support. Part of their role is also ensuring that appropriate security surrounds the servers where any data is stored, minimising any risk of a data breach.

Brevo – Brevo provides the software which enables The Hope Anchor to carry out email marketing.

VoucherCart – VoucherCart provides The Hope Anchor with the software to sell gift vouchers online as well as fulfilling all gift vouchers purchased online.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You have a choice about whether you wish to hear from us. You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the GDPR legislation which came into force in May 2018. If you would like a copy of the information held on you please write to The DPO, GDPR Enquiries, The Hope Anchor, Watchbell Street, Rye, East Sussex, TN31 7HA or email [email protected]

July 2024